HLTAID016 Manage first aid services and resources

About this unit of competency

This unit describes the skills and knowledge required to establish, maintain and facilitate the provision of appropriate first aid in the workplace.

The unit applies to workers in nominated occupational first aid or management roles.

Specific licensing requirements relating to this competency, including requirements for refresher training, should be obtained from the relevant state/territory Work Health and Safety Regulatory Authority.


Skills and knowledge required to establish, maintain and facilitate the provision of appropriate first aid in the workplace inline with State and Territory Legislation

  • First Aid Rooms and Maintenance

  • First Aid Equipment and Resources

  • First Aid Management Procedures


Course Inclusions 

  • Occupational First Aid Manual

  • A4Certificate

  • Wallet Card

  • All training resources (bandages, face shields, gloves, etc)

  • Student support services


Assessment Method 

  • Multiple choice questions

  • Practical demonstrations/skills observations

  • Short answer questioning

  • Completion of reports


Language, Literacy & Numeracy requirements

The manage first aid services and resources course combines plain English, videos, photos, and questioning to ensure all learners are able to have the best possible chance at comprehending the required knowledge and developing first aid skills that will be needed in an emergency.


If you believe you will need assistance due to your Language, Literacy or Numeracy skills, please contact our head office before enrolling to discuss your training needs.


All students must bring ID with them to the training course. Photo ID is the minimum requirement (e.g. Drivers Licence, Passport or similar).

Assessment submission process, support and outcomes

Assessment Outcomes: Competent or Not Competent

For any learner who is unable to satisfactorily complete all assessment tasks, the assessor will attempt to make reasonable adjustments to the methods of assessment. If the learner is deemed not competent, they will need to re-sit the training course and additional fees will apply.


Recognition of Prior Learning

Students choosing to undertake RPL will need to be sent an RPL guide for their course.

In order to be eligible for RPL, the student must demonstrate currency in that particular subject. I.e. a student cannot submit evidence from 5 years prior and request it be applied directly to their new competency.


They must show how they have since applied those skills and that they are current.

Award Issued

  • A Statement of Attainment & Wallet Card for will be issued upon successful completion of

HLTAID008 Manage first aid services and resources

  • Valid for 3 years from the completion date


Participants must be 16 years or older